The hospice laws of Texas make sure that negligence is never acceptable in health and human services. Patient safety is the first task that any care provider has. You don’t have to be the person who suffered to make a complaint; family members, the police and present health care providers can make complaints against service facilities accused of neglect.
Which facilities can complaints be made against?
According to hospice laws, any type of facility that provides in-patient, medical or psychological care can be reported. A few agencies that you might contest include nursing homes, mental health centers and special care facilities. Following the complaint process is necessary to properly make your grievances known.
How is a complaint filed?
You both the option of calling a direct number or submitting your complaint online. Your online complaint is fast, simple and goes directly to Texas Health and Human Services for review. If you decide to call about your complaint, keep in mind the Health and Human Services operating hours. No matter how you make a complaint, be prepared to provide your full name, the issue, the provider’s address and your contact info.
Waiting for a response
A representative will contact you once you successfully submit your filing. This stage is important because it is when Health and Human Services determines if an investigation gets greenlit. It’s possible that you’ll then get called in and interviewed. Complaints against actual threats must be investigated within 24 hours by default.
The hospice laws of Texas create a channel to make grievances through. Once your complaint is evaluated, you’ll have the chance to speak with a resource agent directly.